how to get my money back? i got scammed

mgolriz6
Contributor
Contributor

hi, today I sent two person money to buy they online game account, I sent it with friends and family method and they scammed me(they didn't give me the account after I paid, how should I get my money back TT I also did report a problem from PayPal and it had some address added something which I didn't know what it was and i said no and PayPal closed my case saying this wasn't unauthorized activity, it was myself who sent the money but i got scammed

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kernowlass
Esteemed Advisor
Esteemed Advisor

@mgolriz6 

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.
Or you can reach out to customer services and ask them to request a refund from the seller but they can't force them to as it was a gift payment.



Advice is voluntary.
Kudos / Solution appreciated.
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