dispute / claim

[dizzymws]

after having been scammed by a fake website and receiving my item which was Significantly not as described , i escalate  my dispute to a claim

the seller ( who had the fake site and had ripped off many people and i have written proof and pics of said item not as described ) tried to give me a partial refund , now they say they will only refund me in full if i send item back ( they have provided a fake address ) and they say it will cost more for me to send than it did to send to me , i can't seem to be able to respond to this on my dispute page and im not willing to send item back and use my own money for shipping , i should be covered under paypal protection for a full refund with sending item back ??  as i can't respond on the claim ,my only option is to accept  the decision and return item , this seem very unfair as the seller and paypal have got me in a position where i can't reply and i refuse to pay shipping to return this item ??  and if i don't respond the case will be closed !   this can't be fair ??   can anyone help me plz thank you 

[kernowlass]

@dizzymws 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.