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a question about a case in dispute

kibrahim6919
New Community Member

a question about a case in dispute

i have a case that i open for a thing i buy online i received the item not complete and know i have to return i am suppose to pay for the return for an item that came from the seller with half of the item 

1 REPLY 1
kernowlass
Esteemed Advisor

Re: a question about a case in dispute

@kibrahim6919 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.





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