Hi PayPal Community.
I am a rookie at getting paid via PayPal. I generally use it to pay for items online. Here is the question I have.
A user posted a payment to my account by mistake (their error) on July 27. They emailed me stating that it was meant for another account with a similar name. I never did anything to accept the payment. The user then requested a refund. Upon getting a notification of the refund request, I used the dispute/resolution center to ask for help.
Net result: The refund was issued (which is 100% appropriate), BUT.... I was charged a fee.
In short - I did nothing, but ended up paying.
Has anyone else had this happen? I just want to understand if anyone else has had this experience. I have only accepted one payment using PayPal, so am new at this. Thank you!
