Unknown Payment

Beleri
New Community Member

I have a 'PayPal' transaction on my bank account from today which hasn't appeared on my PayPal summary or activity. I have no knowledge of what the payment is or any emails / receipts.

 

Please help!

Login to Me Too
1 REPLY 1

PayPal_Olivia
Moderator
Moderator

oHi @Beleri,

 

I'm sorry to hear about the unrecognized transaction in your banking statement. Have you recently made any guest transactions using your card through PayPal? If you opted not to log into your PayPal account for a purchase, it would not be listed in your PayPal account. If you did not make the transaction, please contact PayPal to report the activity. A representative can open an investigation and guide you through the next steps, determining whether it would be appropriate to report your card as compromised to the card issuer.

 

To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.