Unauthorised use on my account

[Betbrow17]

My account was used the other day by someone for two different transactions for dominos accounting to £68. I reported the payments are they were not me. My claim was denied. I appealed the case including evidence from Microsoft my email address provider showing that an attempt had been made on my account of someone gaining access to my email. I have also stated many times the transactions are not me and the delivery address and person is someone I’ve never heard of. Anyone know what else I can do? £68 is a lot of money and these transcations were really not me. I’m really upset PayPal are saying it was me

[kernowlass]

@Betbrow17 

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should have received your refund.

HOWEVER if it was someone using the same IP address or in the same area ie an acquaintance then you may be refused.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

To appeal..............

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.