Unauthorised Large Transactions

[VeryAnnoyed4]

PLEASE HELP!!

Last night 4 transactions went through PayPal, on the 5th request they text us to say suspicious activity on our account. That was correct! Someone has stolen nearly £1500 from both our Business and personal bank account. The transactions were one after the other, we disputed this straight away with PayPal. It looks like 2 of them Transaction 2 and 4 have been returned but not back in our bank yet. Transactions 1 and 3 though PayPal have said are authorised...!!! How on earth are they authorised? We dont know the person nor have we bought anything. Its clear they are all fraudulent as they were one after the other, large amounts and the email addresses are completely different to the persons name. We called the bank last night to lock our accounts to stop anything else from going through, had to cancel our cards, we called PayPal to find out what is going on... no one at the call centres. The bank says the transactions are still pending so PayPal STILL has our money and if they authorise the transactions they will let it go to scammers!!! How can this even happen? We are sick with worry, with covid we are not working, we have 3 kids to support and bills to pay.... £1500 is a huge amount of money to be stolen and no one at PayPal is helping or supporting. We have tried to call multiple numbers, email them, sent a complaint and used the message centre but still NO ACTION. What can we do....? Please help, we need our money back to survive at the moment 

[VeryAnnoyed4]

I have had no reply from Anyone at PayPal. I have emailed and logged a complaint.... twice. NO REPLY 

I have messaged on the live chat with them multiple times.... NO REPLY 

Tried all numbers i can find ..... NO REPLY 

Even spoke to someone is America PayPal..... They gave me a number given out by UK PayPal.... Guess what, the number DOESN'T WORK 

I have now reported them to ACTION FRAUD and have my crime number to also report them to FINANCIAL OMBUDSMAN SERVICES

ALL I WANT IS MY MONEY BACK THAT HAS BEEN STOLEN- OR SOMEONE TO REPLY TO LET ME KNOW WHAT THE HELL IS GOING ON!!! 

[Silver_serif]

I can give you a number that works.. but I can't promise it'll do you much good. Speaking with someone just leads them to reopen the case, here you go though

<removed> it'll still bring you to the spiel about corona virus etc etc but it will actually get you through to an agent as opposed to hanging up on you.