Uber eats fraud

[john-l-p]

I had two strange charges from Uber Eats appear on my paypal account yesterday, and I quickly disputed both. Yet today, PayPal sent a note that they determined the charges were not unauthorized and closed the case!  

I have Uber Eats app on my phone but never use it. I used it only once in March of 2019.  The two charges from yesterday on my PayPal do NOT show up in my list of orders on the app.  

The fact that I'm certain I did not place any Uber Eats orders, plus the fact that the charges don't show up on my Uber Eats app -- makes me certain that there is some fraud happening.

Since they closed the case, and have no phone support right now, I'm not sure what to do.

[lisette1971]

Uber sent me to paypal and paypal sent me to uber. Both are not save!

Hi Lisette,

We are unable to process a refund for this payment due to an open dispute process on PayPal's side. We would highly recommend reaching out to PayPal in this instance as they should be able to refund the payment. We will happily take care of the outstanding balance once it reflects on your Uber account.

They may ask that you contact Uber first, but please do feel free to show them these messages to confirm that you have already done so.

If there is anything else we can do for you please let us know.

Sent by Dani