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Transaction

sinner75
Contributor

Transaction

How can I find details of seller I have paid through paypal?

4 REPLIES 4
prathik5059
PayPal Employee

Re: Transaction

Hi @sinner75

 

Welcome to the community and thank you for your post.

 

I understand that you want to find the detail of the seller for the payment made through PayPal. You can use the seller website to find the detail or when you click on the transaction, you will be able to find the seller information. 

 

I hope this helps!

 

Prathik

sinner75
Contributor

Re: Transaction

Tryn to find merchant , only got an email address to go on.and getting no replies
sinner75
Contributor

Re: Transaction

I purchased what was supposed to be a pallet of different items thru PayPal, and recently received a pair of fukn jandals, and was told that's all I ordered. I checked my order form it says 1 pallet( mix) but reciept they sent says 1 item. And that's all I got. How do I pursue????
kernowlass
Esteemed Advisor

Re: Transaction

@sinner75 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.