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I ordered two different puzzles from this company on August 18th. I got them today and not only are they bad quality, I got two identical puzzles which aren't even the puzzles I ordered! I filed a claim with Paypal, but after reading all the reviews on this company I'll be surprised if I get my money back. The confirmation email I got from the is from purpletemptation.com. The website is no longer active. This is such a joke. I try to not buy items from China but they are very good at hiding the fact that they are coming from China. I hope I'm not out my $60.
Unfortunately, I've had the exact same experience. Ordered 2 puzzles from Shenzhen Lijuan Trading Co, what finally arrived were 2 completely INCORRECT puzzles that I did not order - garbage. PayPal responded finally, with this in summary: Seller agrees to refund $30 (which is only 1/2 of what I paid) OR, I can send the garbage puzzles back to China AT MY OWN EXPENSE and when they receive the items, they will give a full refund. WHAT??? I'm sure they'd be honest and let me know when they receive the items... right...
Did you keep the outer packaging from your order? What's interesting to me is that while I know these came from China and that this is clearly a Chinese-based fake company, the return address from the package that arrived to me was YDH Int'l Inc in Valparaiso, IN. Doing a search of that company, Better Business Bureau gives them an F and says "BBB cautions consumers from doing business with YDH INT'L INC". And PayPal is partnered up with them!
I hope you have a better outcome through PayPal than I seem to be having, but I wouldn't count on it. PayPal, even with Dozens and Dozens of complaints about this company, is clearly siding with the fake scammy Chinese company over it's end users. I guess having a terrible customer service and a junk reputation is something PayPal is ok with.
First they offered me a $30 refund. I refused and said I wanted a full refund. I would have accepted the refund if I would have at least received one of the puzzles I ordered. A couple of weeks later they offered me a full refund if I returned the puzzles to China. The shipping cost to return them would have been $60 or more. After reading others comments in this forum, I saw one person state they called Paypal to discuss their case and got a full refund. What did I have to lose? I called Paypal. I had to wait for them to call me back, which they did in about 15 minutes. The very nice young lady was extremely understanding and agreed with with. She gave me a full refund without having to return the puzzles. She also said she would start an investigation into this company. I'm going to be very careful with purchases in the future. I always thought that I was safe paying through Paypal. I did get a refund but it was a long process and might not be as lucky the next time.