Hi all,
I (buyer) bought an item via private sale and the seller took 12 days to ship the item. I had previously requested tracking multiple times with the seller unable to provide tracking information until the 9th day which just showed as label created until I filed a dispute on the 12th day, which then they shipped the item.
Timeline:
- Payment sent Day 1
- Requested tracking Day 4
- Seller responds with no tracking.
- Requested tracking again Day 6
- Seller responds that they will look for it.
- Requested tracking again Day 7 - asked the seller if they had not been shipped to just cancel the transaction.
- Seller says they need to contact the shipping company
- Requested tracking Day 8
- Seller sends over a tracking number (Shows as label created)
- Day 11 The label still showing as "Label Created" no movement
- Ask for a refund and to now ship items out
- Day 12 open dispute
- Seller messages me asking why I opened a dispute and the tracking now updates to Item dropped off.
Now that I have the items, can I ship them back on my dime and get a refund minus the shipping costs? I no longer need the item purchased. Will Paypal Buyer protection help here since the seller did not ship within the first 7 days and I had previously requested a refund/transaction cancellation?
Thanks for any help!
