Scammers

[DJ59]

Hi all

How many others have been conned by Moyles Store and what have you done about it? did you get your money back?

[kernowlass]

@DJ59

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[DJ59]

I know I've done all that and in the process now, however I still have to pay to send there incorrect item back at £24+ postage on £47 item I just want to know that they've been stopped from ripping anybody else off.

[kernowlass]

@DJ59

Well you asked if they got their money back so I took the time to tell you how to do it so you get yours back, so your welcome.

As for what Paypal have done about the company then you would have to ask customer services that question as no one here would know what they have done about any scamming companies.

Read through this especially the bit at the bottom......................

In the event of a dispute you nearly always have to return the item back to the seller so you bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

Good luck.

[Siney1]

Please do not send the item back. This is how the scam works for them. Send very cheap products then buyer returns and pays refund. Then seller claims of PayPal insurance... I have just read this as we just received our cheap tent

[DJ59]

I sent it back and Paypal reimbursed me the full amount paid also paid £15 towards the postage I am however £9+ due to postage.

[LCARP012]

I opened a dispute and included the seller return policy stating products under $70 did not require a return and I still did not receive a refund and my case was closed in seller favor. Why is scammer favored?? How do I get a refund?

[kernowlass]

@LCARP012

You agreed to paypals buyer protection policy when you opened a paypal account and so you have to follow their policies.

If paypal told you to return the items before you got a refund then that is what you should have done.

[sunshineonthewa]

Tell the paypal agent that their site EXPLICITLY STATED that returns were not required for items less than $70 US/$61.36 EUR, etc.  (See https://ilovecamping.us/pages/return-policy) They are con artists and you DO NOT need to send it back. 

[Siney1]

Yes states over $70. We paid $69.99 so under.. yet PayPal are still telling people to send back. Do not send anything back. This is how their scan works .. do not send back. PayPal should know this