Hello! I opened a dispute because I purchased 4 clothing items from www.kosechili.com and they sent me 1, and not the other 3. So they basically stole a portion of my money and sent nothing in return. I tried to contact the seller multiple times, and when they didn't respond I opened up a claim/dispute with PayPal. One thing I found weird was in the middle of reviewing the case, PayPal changed the reason to "Item not as described" (which I would not have called it and not how I opened the case as, but once they changed the reason I didn't have the option of saying no). Then they asked me for a police report, which I provided to them. I was then told that the case was denied "This decision was made because the dispute was submitted with insufficient information/documentation to support the claim and we were unable to obtain the required information/documentation after requesting it from you."
Is there anything I can do after a case is closed? There should not have been a reason for me to not win this case, it doesn't make sense. This is supposed to be exactly what "buyer protection" helps with - but the seller who stole my money won? They also did not provide proof of sending me the items. Was it confusing to PayPal because they actually did send me 1 of the 4 items? I don't get why I would have lost this case.
What should I do? Any advice would be appreciated. I want stolen money back!!!
