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Had the same thing happen to me with a telescope that arrived broken from China, lense inside was loose and rattling. Return address was from California. Filed my complaint with PP, advertised as full refund ($59.99), no help from PP as they expected me to pay $30.00+ postage to China with no guarantee of ANY refund!! Crappy business if you ask me! They stand behind their vendors but not the buyers! Think I just cancel my account as well as my Mastercharge credit card with PP. They use blanket responses to your complaints, nothing individualized concerning circumstances. Not happy with customer services.