@Kirmp
I hope you are doing well.
You just did the right thing in trying to reach out to the merchant, The good news is we can help you file a dispute for items not receipt and significantly not as described. We are hear to help.
If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Centre.
If you purchased the item on eBay, use the eBay Resolution Centre.
If you feel the transaction was unauthorised, please visit our Resolution Centre to file an unauthorised transaction dispute.
There are 2 kinds of disputes:
- Item Not Received – You bought something but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.)
- Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. (You might have to pay return shipping costs, but may be eligible for Return Shipping on Us. Activate Return Shipping on Us before filing your dispute to qualify for the benefit.)
Working with your seller is usually the fastest way to resolve an issue. It’s easy to work with sellers in the Resolution Centre and most sellers are willing to work with buyer’s to address whatever went wrong.
To open a dispute:
- Go to Resolution Centre.
- Click Report a Problem.
- Select the reason for your dispute and click Continue.
What's Next?
You have 20 days from the date you opened the dispute to resolve it with your seller. If your seller isn't responding or you can't come to a resolution, you can escalate your dispute to a claim. If you escalate your dispute to a claim, PayPal will review the case and decide the outcome.
You can manage your dispute in the Resolution Centre by communicating with the seller and providing additional information.
https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...
Hope this helps and Stay Safe!
