Resolution denied refund
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All you had to do was contact paypal for an english version of the address they required you to send the item back to.
Advice is voluntary.
Kudos / Solution appreciated.
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I had the same issue. Paid $158 for what was presented as good quality clothing that was supposedly from a shop in New Jersey. Months later I was sent incredibly cheap knockoffs from a furniture warehouse in China. Went through the whole dispute center charade, only to find that shipping from the U.S. to China would cost no less than $240. I provided a quote from UPS stating this, but apparently all Paypal is capable of comprehending is that "I didn't provide shipping information".
So apparently I'm expected to PAY $240 to get a refund of $158. So my refund will COST ME $82.
Not sure why I even use Paypal if this is what they call "customer service".
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Agreed- it's incredibly frustrating, and I'm sorry to hear you lost money too. Unfortunately the "company" that I sent my money to just continually changes their name when they're reported, so there's no way to hold them accountable. It would be nice if Paypal recognized that and provided some scam protection, especially because these "companies" are using the Paypal logo to appear legit.
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