How do I appeal the Resolution decision? I was conned out of $41 from a company who sent me a product that looks nothing like they advertised. After a long time the Seller eventually agreed that I could send the item back at my expense and provided me with their address in Mandarin! I don't know how to copy that address and Resolution Centre has no way to communicate with them. I therefore added in the Tracking Information section "The address is not in English" To get my message across. Instead of contacting the Seller to provide an English version of their address, the Resolution Centre has denied me my refund because I didn't provide a valid tracking number! How can this be fair?
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