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Refund case closed and decided in my favor but still no refund?

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Contributor

Refund case closed and decided in my favor but still no refund?

Hi All,

 

I bought an iPhone for €450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. What is the issue?

 

Many thanks. 

3 REPLIES 3
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Esteemed Advisor

Re: Refund case closed and decided in my favor but still no refund?

@KTM_Max 

 

Did you escalate the dispute to a claim?


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.
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Contributor

Re: Refund case closed and decided in my favor but still no refund?

@kernowlass Thank you, I don't seem to be able to escalate the dispute to a claim. Does it matter if the case is already closed? 

 

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Esteemed Advisor

Re: Refund case closed and decided in my favor but still no refund?

@KTM_Max 

 

A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever.

 

However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved.

 

Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision?


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.