Refile claim

[ferngully88]

I clicked o the wrong topic when I filed my claim and was denied. Now when I try to refile it tells me my case is closed and I can't get help. The seller changed her mind about selling the dog after she took my money; has now intentionally ignored any attempt I have made to her about the dog, and refuses to refund me the 406.76 back. I really need that money back since she doesn't want to sell the dog. It is morally right what this woman did or is doing?

[kernowlass]

@ferngully88 

how did you pay?

friends / family OR goods / services? 

[ferngully88]

Friends and family

[kernowlass · Accepted solution]

@ferngully88 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.

[ferngully88]

Yeah. I've never used paypal before and she told me that was the one I was supposed to use. She was supposed to be a friend of the family. So I guess lesson learned. It's just a bummer cause I am disabilied vet and this dog was going to be my therapy animal.

[kernowlass]

@ferngully88 

oh gosh how said, did you read the last line in my post as that may help you?