Receiving an item after a Refund has been issued

[claritap1936]

Nov-28-2020: Original purchase date

Jan-06-2021: Original "shipped by" date
Jan-12-2021: First attempt to make contact with Merchant via the Resolution Center
Jan-15-2021: Last reply of the Merchant
Jan-19-2021: Refund was issued by the Merchant, "may take up to 30 days if paid with a credit or debit card"
Jan-21-2021: Post Office informs Buyer that the Item is ready to claim

Need advice.

[PayPal_Martin · Accepted solution]

Hi @claritap1936

Welcome to our Community!

In such a case, we would recommend that you reach out to the merchant in order to make a payment to them. You will find the merchant's contact details in the original transaction in the activity section of your account. 

Thanks

Martin

[claritap1936]

How long should I wait for a response and hold my refund amount for?

[kernowlass]

@claritap1936 

Wait for your refund to get back to you, easy enough to pay again if the item arrives and you are happy with it.

[blacktone]

Send the money that was sent to my ,$995.75 Paypal account balance

[claritap1936]

Hi, I'd like to make an update that the company has sent me an invoice and I have paid for it with no problem, thank you for all the help @PayPal_Martin, @kernowlass!

[kernowlass]

@claritap1936 

😁