Purchase from JianNaXin

[fast21car]

I made a purchase from this company from a facebook ad. I received an e-mail receipt from paypal even though I used a credit card to make the purchase. I made the purchase 2 weeks ago and just signed up for a paypal account today. Is there any way to trace a phony paypal e-mail?

[kernowlass]

@StoryMan 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[fast21car]

I keep getting advice to open a complaint. The problem is this: I paid with a debit card to what I thought was the vendor. The payment was instead routed through paypal to the vendor's account so there is no record of my transaction with paypal since I did not use my account. In effect, paypal assisted in the fraud being perpetrated by the vendor by making it impossible to trace the payment or file a claim.    

[kmiller0404]

I had the same issue.  Purchased on 11/25 as a Christmas present.  Never received the item.  Started dispute with PayPal (I always use PayPal b/c I felt I was protected).  I escalated the dispute to PayPal on 1/9/2021 and every time they reach out to the seller he provides a bogus tracking ID.  Then they push the case out a little further to allow for the shipment.  It never ships.  He has provided the same number to them about 3 or 4 times.  Each time the case gets pushed out a few more days.  My resolution date currently is 2/16/2021 which I don't expect that will happen b/c the beginning of the week customer support assured me my case WOULD close in 3 days.  So yes we've all been scammed and out the $49.99 and PayPal is NO help in this situation and I am rethinking my account I've had open for 7 years.  

[Technomek]

We paid for this 6th December 2020, but never got reply or any goods.