Please help! Refund issue
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi there,
Ive opened up a dispute over a counterfeit item. The seller says I need to close the case before she can refund me. This doesn't sound right to me...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Do not close dispute as you won't be able to reopen it. The seller can refund from within the dispute anyway, that's why the funds are withheld every time a dispute is filed.
How do I issue a refund for a dispute?
Here’s how:
- Go to the Resolution Center.
- Select Open Cases and find the transaction.
- Click the Case ID in the Case column.
- Click Issue a full refund on the case details page.
You can issue a refund within 180 days of receiving a payment. Issuing a full refund automatically closes a dispute.
Please note that the case must be in the dispute phase or waiting for the seller's response to complete this action. If it is under review, you must contact PayPal to take this action.
If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.
*Refunds cannot be issued through the PayPal mobile app.
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Refund in Payments Archives
- Cant find partial refund. Seller sent me one and I cant find it on the site or resolution center. in Payments Archives
- i cant make a purchase online using paypal in My Money Archives
- PayPal took money from my account because buyers card issuer took it in Payments Archives
- Sorry about that. We can’t complete this for you right now. You can try again in a minute or two in My Money Archives