Paypal LIED to Me

[ThriftingFAD]

Their agent via messages told me if I provided evidence that goods I received were counterfeit, I would not have to return them (illegal to do in the US); I have a screenshot of that. I got evidence today, called in, and the 'highest phone support agent' told me this was not true. He even told me that it was not illegal to send the counterfeit goods because they would be marked as a 'return'. He said Paypal terms delegate I am allowed to! LMAO. Since when does Paypal terms trump federal law? And he said the terms specify we have to return goods if the seller requires it, but when I asked him to tell me specifically where that was, he could/would not. He said his interpretation of the terms were the rules, even though he admitted they were 'general terms', he would rather argue in favor of the scam seller than the honest buyer. He even went on to say that because I opened 'SIGNIFICANTLY not described' that because I received goods, I didn't have a good case for a no return! Even though my case hits TWO points of the buyer protection LIE they have posted (wrong item & counterfeit item). Rather than use his authority to authorize a no return, he insisted that a return was required. He said I DO have a choice (to return= refund, not to return= no refund so HOW is that a choice??) and I could return an item for $75 just to get my $89 refund. 

Avoid using Paypal. Their buyer protection is a huge lie, and they see absolutely nothing wrong with that.

[chillcat]

I have received funds for counterfeit items in the past, I had to visit an expert (in Europe) and that person confirmed that the item was in fact counterfeit.

But paypal or someone who handled one case I had is in the business of cheating people cause during the lock downs paypal decided to close a case I had promising me it will be re opened as soon as movement was reported in the tracking info,  what happened was that a Chinese merchant who had provided me with a item not as described was in a city claiming they had a lock down, this was before it was heard of, so I asked paypal to extend it, they did this until July when I was finally asked to return the item to China and given $20, the shipping was $78 but I was un able to ship anything from France until the end of July or early august,  the merchant finally received the item but no tracking info was updated....so paypal closed the case (did not say its as in his favour ) just closed it and when I asked paypal stated its as because no movement in the racking info was updated.

I then assumed the merchant was unable to update the case but china post also did not update the info, instead last week I received a small package from China showing refused on a Chinese label, Shockley this package was not close to a size of the item I ordered, a $300 guitar, I go to report this to paypal with photos and noticed all the emails of them stating I can reopen the case where purged! not even in the bin!

The emails (which I had shared screenshots of on two discussion boards about this) contained promises by paypal to honour reopening the case and apply their rules after the merchant reported to of received the item exactly as it was sent, yet even with a deadline for a merchant paypal ignored me asking why the emails where purged and instead told me that  the case was closed because it was 180 days old and they can not re open it, final deacon is in the favour of the merchant who refused the return! how about that!   

So I was not only robbed by a merchant $300, I was robbed by paypal because I paid for additional shipping back, someone at paypal has to be personal buddies with the merchant when I asked my law enforcement friends, this is absurd.