I'm doing my best to find a live human PayPal consultant who can help me issue a refund to the sender too. The autobot responder's can't understand anything but the most basic of communication and most of that is trying to point you back to the "solutions" center etc which either doesn't help or literally states to contact a live human PayPal consultant as they are the only ones that can help or escalate to a specialist who can help.
FWIW PayPal has confirmed that all my documents are in order and my identity is confirmed and they've made a "token" action in "allowing" my "account summary" to now show my funds in the "available funds" field, though since I'm unable to refund, send or withdraw these funds in actual reality "unavailable funds" would be more accurate. I guess the funds are available to PayPal for them to invest though so...
I'm guessing (hoping) that if only I could speak to a live human PayPal consultant that the misunderstandings that are common when trying to communicate with an autoresponse bot would be immediately seen, the actual issue understood and a successful resolution achieved. I'm trying to stay optimistic.
It's definitely weird when my account was fine for years and only become limited pretty much immediately upon receiving funds from the sender. Weirder still when the funds which clearly were sent from the sender and so belong to them are "unable" to be refunded directly back to them. It's not as if that's a difficult or ambiguous "paper trail" to follow. We know that things are really going bad when the sender denied a refund from their end due to "unexplained PayPal reasons" and the recipient is unable to issue a refund to the very person that sent the funds due to "unexplained PayPal reasons."
On top of that PayPal "support" has become dead silent.
