Hello, multibrandsjp. I'm sorry to hear there's been any difficulty with a limitation and with the possibility someone has accessed your PayPal account without permission. That's no good, for sure!
If you don't have information or documents PayPal has requested, it's fine to say that in your reply to the limitation. If needed, you could type up a statement using a word processing program, take a screenshot and then upload the file via the Resolution Center, if needed.
If you believe someone has accessed your account without permission, the best step is to change your password and security questions (https://www.paypal.com/ro/smarthelp/article/how-do-i-change-my-password-and-security-questions-faq14...) and report any unauthorized activity to PayPal as soon as possible (https://www.paypal.com/ro/smarthelp/article/how-do-i-report-unauthorized-paypal-account-activity-faq....
I hope this is helpful. If you need additional assistance, please contact Customer Service by phone (log on to your account and click Contact at the bottom of the page), Facebook (send a Private Message via our page at https://www.facebook.com/paypal) or Twitter (send a Direct Message to @AskPayPal). Thanks for your patience during this time.
Sincerely,
Michael
PayPal_Michael
