I bought a tool for about $200 from a Chinese company. 20 minutes later I decided against it and I requested an order cancellation. Chinese company, who said they would cancel any order with no charge within 24hrs, got back to me saying they already shipped it and billed me and it’s too late to cancel. They sent me a prepaid return label after my package arrived. I mailed it out using their label to an address in California. Tracking information shows it’s been delivered. Now the seller has refused to respond to any of my emails. I tried using another email address, which they will respond to, but stop once I mention my return. And now I find that they are deleting negative reviews off their website. I know I was playing with fire dealing with a Chinese company selling fake/cloned tools, but I expected PayPal to have some buyer protection. I have sent PayPal everything I have, copies of tracking information and The shipping label and my emails; and they deny my claim saying I can’t prove I returned it. What more do they want from me? A video of me putting it in the box and driving it to the post office? I’m fuming over this and can’t believe that I have to fight this hard to get my money back.
