PayPal helping thieves take our money

[artdirdave]

Ysole is a Chinese company stealing from us and PayPal is complacent by helping them steal. They sell you something from some Facebook ad no clue who they are or not then send people crap worth $1 or less then want you to return that for 12-15 dollars. To receive 20 refund. But only after months of trying to do anything to keep your money. They should pay postage for their mistake! And PayPal should not let companies get by with this by helping with poor support and now help to respond and hold them accountable. It is pure theft and PayPal helps.

[kernowlass]

@artdirdave 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.


HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).
https://www.paypal.com/us/smarthelp/article/FAQ3544