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Locate the payment transaction in your account activity, click it, then click "Report a problem" to open Item Not Received dispute.
I would read posts from people here when calling PayPal customer service would ask people to get a gift card for them and that is strange. Were they advertising to sell gift card or asking you to buy a gift card and give the code to them, like a scam? That is wild stuff.
When you need to contact PayPal CS always :
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.