First, try to contact the seller directly. Usually sellers need to have some sort of profile on the website you bought an item from. Then Secondly, if you still are not able to contact the seller, then you are protected by two federal laws in the U.S.. — the Mail, Internet or Telephone Order Merchandise Rule and the Fair Credit Billing Act — offer protections and procedures so you don’t have to pay for merchandise you ordered but never got. The link (
https://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received) explains the procedures in detail.
