Not delivered item but with tracking saying it’s on it’s way
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Good day @Mickey5689
Thank you for posting, that is actually a good question.
Please remember that you only have 20 days to escalate the case to a claim, otherwise it will automatically close in your seller's favor and it can no longer be re-opened - You can escalate it anytime within 20 days.
Just a little insight, a case should not be closed if online tracking information doesn't show "Delivered". Sometimes, if there is no any movement on the tracking (I believe 20 days from the last time-stamp movement) then a case should be closed in buyer's favor.
***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!
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