Negative Balance help

[sami45]

Hi,

recently I sold an item on Grailed. My buyer was unhappy and he opened a claim against me. We resolved it almost immediately, but now my Paypal balance is in the negative of the amount he sent me. He canceled the case against me, why does it still say it's negative? I'm extremely frustrated.

[sharpiemarker · Accepted solution]

@sami45 

Please contact customer service for assistance, no one can fix that in the user to user forums:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal