Need advice, Digital river unauthorized pay, how to get my money back?

Lapson
Contributor
Contributor

Hi today digital river stolen my money from my account 25f. How I can get my money back?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

They didn't steal your money. You probably sign up for anti spam-ware, anti-spyware software or something and you did not cancel trial in time and they charged you for a subscription.

 

Here is how to cancel an automatic payment with a merchant:

  1. Click the Settings icon next to "Log out."
  2. Click the Payments tab, then click Manage automatic payments under "Automatic payments."
  3. Select the payment you'd like to cancel, then click Cancel.

A subscription can be cancelled up until the day before the next scheduled payment in order for you not to be charged.

 

If you have a charge on your recent billing statement with a description such as, "DRI*" "DRI" or "Digital River" and do not recognize this charge, please look up your order using your email address and last 4 digits of your credit card using this link:

https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

 

Also click on the PayPal transaction and click "report a problem" dispute it contacting digital river doesn't help.


Kudos & Solved are greatly appreciated. 🙂

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2 REPLIES 2
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

They didn't steal your money. You probably sign up for anti spam-ware, anti-spyware software or something and you did not cancel trial in time and they charged you for a subscription.

 

Here is how to cancel an automatic payment with a merchant:

  1. Click the Settings icon next to "Log out."
  2. Click the Payments tab, then click Manage automatic payments under "Automatic payments."
  3. Select the payment you'd like to cancel, then click Cancel.

A subscription can be cancelled up until the day before the next scheduled payment in order for you not to be charged.

 

If you have a charge on your recent billing statement with a description such as, "DRI*" "DRI" or "Digital River" and do not recognize this charge, please look up your order using your email address and last 4 digits of your credit card using this link:

https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

 

Also click on the PayPal transaction and click "report a problem" dispute it contacting digital river doesn't help.


Kudos & Solved are greatly appreciated. 🙂
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Michaler
New Community Member
Me too. Date 06 may 2020. How can i het my money back?
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