My paypal account was hacked and the email address is changed

Narielloyd
Contributor
Contributor

My account was hacked just an hour ago, they changed my email and password. My bank account was linked in there and every time I log in using the email that the hacker used Paypal just redirects me to "Sorry, we couldn't confirm its you". 

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2 REPLIES 2

Narielloyd
Contributor
Contributor

Bank account and phone number is still in the account because it works when I search for it. I cant call customer support because I live in a different country.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Narielloyd 


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?


You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

 

I would also talk to your bank/card issuer and maybe cancel any cards etc?


Advice is voluntary.
Kudos / Solution appreciated.
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