My account was hacked
JMurphy67
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Posted on
Mar-31-2020
06:40 AM
Somebody hacked my account and made an order on nike for around 1000 dollars. How do i cancel the transaction? The transaction has not been completed but the order is with the vendor.
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Fraud
2 REPLIES 2
kernowlass
Esteemed Advisor
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Mar-31-2020
07:03 AM
Contact the vendor, if its pending then once the order is cancelled then the payment won't be captured and it will time out 30 days post payment.
Advice is voluntary.
Kudos / Solution appreciated.
GG928
PayPal Employee
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Mar-31-2020
07:04 AM
Hi. Thank you for reaching out. We apologize for what happened. Usually if this happen, you can directly contact your bank and ask to stop the payment, but if the charged was made using your card, have it dispute it with your card issuer. Or contact the vendor/merchant.
We also suggest to change or update PayPal account or change your password. We appreciate your time. Stay safe.
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