My account is limited because my friend send money wrong method

huythong91
Contributor
Contributor

My friend sent money to me but she chooses the wrong method (Goods and Sevices instead of Friends and Family). So my account switch to a business account and was limited. What can I do to resolve it? I don't have any business information and order ID, warehouse, website...

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@huythong91 

 

Ask PayPal to downgrade to personal account.

 

https://www.paypal.com/vn/smarthelp/contact-us
Click Message Us or Call Us at the bottom.

 

Or just write a letter explaining why you do not have the business information and want to downgrade to personal account, pdf the letter and upload to the limitation where it’s asking for business information.

 


Kudos & Solved are greatly appreciated. 🙂
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huythong91
Contributor
Contributor

Yes, I did. I'm waiting for them to responding. Thank you! 

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huythong91
Contributor
Contributor

@sharpiemarker I sent them a message and they still told me to continue to resolve by sending some business documents. What's wrong with them? What can I do?

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