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After I set up paypal to be my main checking account I was blocked and frozen for 180 days. That was nov 4 2019. I was able to move the funds from the balance to my chase external account but I can't move the money I had set aside in goals. i cant move goals money to the balance, I can't close the goals, I can't seem to access the funds in any way. I have messaged paypal a dozen times and can't get anyone on the phone for customer support. What should I do to access my money? Contact the attorney general? It's been 7 months frozen now!
Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.