Good day,
To start a company I provide services for decided to pay my invoices all at once triggering my accounts monthly limit, so my account was placed on a limited status and I was unable to speak to someone immediately due to the time of the day. After finally getting in contact with a representative, They advised there was nothing they could do and begin to read me responses from the website. At which time I told the rep I already knew the responses, so I asked for a supervisor They rudely didn't say anything and kept placing me on hold for 5 mins at a time, after 30mins of hearing they reps talking then randomly being placed on mute/hold another person came to the phone and stated there name was "Alex a supervisor with PayPal." I explained everything that happened and how the previous reps acted and I was told that he was notating everything down and the case is being review by the "back office". After waiting for another 30 mins I was told they will email the consumer and verify my services were satisfactory. After contacting the consumer and explaining everything and the money already pending on there side, a week passed and nothing was done or notated I later found out when I called the following Tuesday by An actually supervisor "Jake", that I never spoke to a supervisor and I told him it sounds like they put one of there co workers on the phone after placing me on continuous hold for 30 mins and did say anything. fast forward it is now almost 2 weeks later and I am still waiting for my money to be deposited into my bank account. I was told I would have to wait an additional 72 hours. Great service during such a trying time for business PayPal
