Happy to share I was able to get help from paypal customer service on being refunded for these "luxury reclining camp chairs". Like most, I received the miniature fold out stands that look they are designed for a 3 year old, and not the camping chairs that were pictured on instagram post. I ordered off of instagram, with Welldogoods as the vendor in China.
When I emailed the vendor, they requested a $25 restocking fee prior to shipping out the correct item. That didnt work for me, so I opened a ticket in the resolution center. The resolution center ultimately sided with the vendor as they were able to provide tracking info showing the product was delivered.
Here are the steps I took to get a refund from paypal:
- Contact Us
- Message Us
From this point, dont try and use the automated system which pulls up your account history. Its a vicious loop, and you will ultimately be told that you've already had already submitted this to the resolution center.
- type "i need to speak with someone"
- automated message will ask if you want this sent to customer support agent. Type "yes".
- You will now be using the message center for communications, so no need to stay at your computer waiting for a reply. They usually respond in a couple hours.
- They will ask why are contacting customer support. Type "issue with product received"
- They will ask for transaction details. I simply took screenshot of the invoice via paypal account history.
- Here is what I wrote after uploading screenshot of paypal invoice:
I filed a claim already and it was rejected because the seller showed the package was delivered, and it was. That is not the issue though. They sent me the wrong item, and are requesting $25 restocking fee. After further investigation, there are several stories posted to the PayPal community where buyers experienced the same issue as me.
And thats it! Paypal customer service immediately reimbursed me for the transaction.
