We have had 12 customer order from our online store go "missing and confirmed lost" by Australia Post.
All we sent on the same day within one hour of each other , all have post office lodgement receipts and all have tracking numbers that have been provided to the buyer.
Who is responsible to compensate the customer? Australia Post are admitting fault but are not offering to help / compensate the customers. they are leaving it to me to refund the clients their money paid for goods they did not receive. However, i now am out of pocket for the items i am refunding plus over $300 in shipping costs alone, plus have spent well over 40 hours chasing it up and dealing with unhappy and sometimes nasty customers as well as revenue because its all im doing.
Is there protection here for Sellers or Buyers?
