- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Recently I purchased a set of stickers on Depop, an app where you can buy from other sellers . Depop purchases claim to be Buyer/Seller protected and require PayPal for transactions. When I received the stickers in the mail, they ended up being just cut out pieces of paper, with the image of what I wanted printed on it.. I tried to contact the seller, but got no response so I decided to file a dispute and escalate it to a claim. After weeks of waiting, PayPal closed the case and ruled it in favor of the seller because the item was not "significantly materially" different. I called customer service and had them reopen the case, but I feel like the final decision wasn't fair and didn't seem to provide buyer protection for me. I could have printed out the picture and cut it out myself, but what I purchased claimed to be stickers. It doesn't even stick. So I don't see how that's fair for PayPal to overlook the fact that they're supposed to be stickers when they don't, even, stick... They're not stickers at all. Is that not significant enough? I don't care if the stickers were home made, but they're not stickers.
What I received in the mail:
What were supposed to be stickers:
Solved! Go to Solution.
- Labels:
-
Disputes
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Paypal gives you some buyer protection but is not a 100% coverall so you need to risk assess who you buy from.
An item has to be significantly other than described which paypal did not think was the case.
You have the option of a chargeback if you funded your paypal payment that way.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Paypal gives you some buyer protection but is not a 100% coverall so you need to risk assess who you buy from.
An item has to be significantly other than described which paypal did not think was the case.
You have the option of a chargeback if you funded your paypal payment that way.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I guess that part is true. I should have read reviews first or asked for more pictures, but I didn't think I could get scammed off of stickers because I've made many purchases through Depop before.. Just sucks that person can get away with it. Do you know how I can request a chargeback? @kernowlass
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You would need to contact your card issuer (if you funded your paypal payment that way) as a chargeback is done directly via their site and not paypals.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- i cant make a purchase online using paypal in My Money Archives
- Refund in Disputes and Limitations Archives
- ebay fail problem in My Money Archives
- What to do when your trouble ticket is about to expire in Disputes and Limitations Archives
- Why would PayPal checkout use an old address I already deleted from the PayPal website? in Disputes and Limitations Archives