Issues resolving problems with my account

[Starnub]

When I created my PayPal account I used my English name (which isn't my legal name) and now it won't accept my legal documents to verify my identity. I have bank statements and my driver's license but they all have my foreign name on them. I contacted PayPal help and they asked me to provide my new name plus a reason why I want to change it, but after replying to them 2 months ago I have yet to receive a response.

Because my account is limited I cannot remove my bank account or close my PayPal so I'm just stuck. What should I do? 😞

[kernowlass]

@Starnub 

If the name on the account is not a name that was ever your legal name, it is not likely that a name change will be possible. Names can be changed on an account in the following circumstances:

A legal name change

A minor misspelling

And in the case of an account for a registered business, a change in the designated contact for the company.

Changing from a fictitious name (or, as in your case, a name unrelated to your legal name) to a legally recognized name is not something that is supported. If the account is not currently limited, you may wish to close the account and open an account using the correct information.

[Starnub]

My account is currently limited unfortunately 😞