Help! They sent me the wrong thing and want me to pay for shipping it back!

[ramesB]

I ordered 2 camp chairs on an instagram ad...  They finally arrived and are not chairs... they are undescribeabe... anyway, they finally agreed to refund me the total amount as long as I ship it back.... but it's to CHINA, which will cost the total amount I am supposed to get back. Paypal has no resolution for this really? Does anyone have experience with this?

[MickDoughty]

Having the same issue and no where to escalate it with PayPal.

[kernowlass]

@MickDoughty 

@ramesB 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.