I filed a case with the Resolution Center and I'm getting the runaround. I purchased a lamp (which, in my experience, includes an electrical plug and a place for a lightbulb). The scamming Chinese company I'd ordered from never sent a lamp. I filed a case with the resolution center, asking for my money back. Then the Chinese scammers showed they had actually sent something and it was delivered. Well, that explained the mystery package (tiny) that arrived in my regular mail in a padded envelope. Inside was a tiny, articulating wooden doll. I'd recently signed on with a new chiropractor, and thought that they'd sent me this little piece of junk as some sort of customer welcome (it was articulating, so maybe it was supposed to represent chiropractic work)? I actually asked the doctor and he had no idea what I was talking about. At any rate, this cheap wooden trinket was not a lamp, nor could it ever be confused with a lamp. When I figured out that the cheap toy was what I was sent for my $38 instead of an actual lamp, I was furious. I sent photos of the trinket along with the photo of what I'd ordered. PayPal reopened my case given this new information, and changed the status from "not received" to "substantially different than what was ordered." Well, after weeks of waiting, the Chinese scammers responded and said I can send back the wooden trinket, at my expense, to China, and then once they've received it all, in its original packaging, they will reimburse me. It's preposterous. Since this trinket arrived months after my original order and since it was NOTHING like what I'd ordered, I didn't save the packaging, nor the crushed little cheap box it came in. The point is, WHY should I be out $38 when they scammed me? If I can't send back everything, I lose. In my mind, this is MAIL FRAUD -- they sold me one thing and delivered something completely different. They should lose out on getting their trinket back, which they will surely use to scam someone else. Their punishment should be that they lose the payment and they lose the item they've attempted to have count as "the ordered merchandise." Has anyone else had this problem? On top of all this, the PayPal site is acting oddly and won't let me even respond in writing until I provide the shipping details relating to sending back the cheap doll. Help!!!
There is no option for me to respond to the seller's response to my case. In the case, for background, I purchased a lamp -- an electrical lamp -- and sent the seller $35 through PayPal. They sent me a tiny wooden articulating doll, worth about 50 cents. I first wrote to PayPal because I had not received the lamp after months of waiting, and the response from the seller was that they had sent a package. I looked back and figured out that the mystery doll I received in the mail with no information, was "the lamp." Now, they want me to send it back to them, in China. This is ridiculous. I want my money refunded. They did the phony transaction and they will get away with it because it will cost me more money to ship the damn thing back to China. They are scammers and should be punished. Instead, I am the one being punished because I was stupid enough to buy something through Facebook using my PayPal account. This is MAIL FRAUD -- sending money to a Chinese company that then sends an entirely different product is illegal, and yet I am the one who is being punished here because I will be out of money. PayPal should make Facebook pay for allowing these scammers to advertise on their site. I know none of this is the fault of PayPal, but you offer buyer assurances and now when I need it, I am getting **bleep**. The winner in all of this is the Chinese scammer company that gets you to agree that I should have to waste my time and money sending back something I didn't order when they knew they were going to scam me all along.
