Guest account fraud

Daniel3571
Contributor
Contributor

I used a guest account and believe that I have been scammed. Where can I send an email to get this resolved because over the phone is useless

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3 REPLIES 3

PayPal_JonK
Moderator
Moderator

Hello @Daniel3571,

 

Welcome to the PayPal Community! I'm sorry to hear you've been running into some issues with a recent transaction and our over the phone support. I might recommend reaching out to our Customer Support via Social Media for assistance. They're available through Twitter direct message or Facebook instant message. 

 

Thank you for your feedback. My apologies for the inconvenience, and good luck with your transaction!

 

 - Jon K


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Daniel3571
Contributor
Contributor
Thanks for the suggestion. I tried that a few days ago and still have not received any response.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Daniel3571 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered doing a chargeback via your card issuer?


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