Goods not delivered

[D123g123p]

I purchased 3 pairs of glasses from China, the glasses did not arrive I complained to PayPal they dismissed my claim saying the sender gave them the tracking number, I’ve managed to track that number through the Royal Mail they have confirmed the sender gave the wrong address and taken out a complaint, I’ve informed the sender, what do I do now, ? Royal Mail said they get this all the time with scam artist, PayPal not interested and not been helpful at all

[kernowlass]

@D123g123p 

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.