Fraud and want to claim

[kurniawhs]

hi all.. 

please help me, i was scammed by Singapore people. 

she sell concert tix and unfortunately she was lying. 

i want to cancel my payment and claim, since i know she also provide her credit card or bank account. 

can you help me about it? 

thank you very much

[kernowlass]

@kurniawhs 

As long as you did NOT use the friends / family option then you should have buyer protection and can open a dispute.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[kurniawhs]

hi thank you for your explanation. 

but the matter is the seller is suddenly disappeared and i cant contact her at all. 

i also send her message by email but no response.

im sure paypal has bank account information. please help to claim and stop the transaction

since my lastest transaction (Transaction id 71J4898088274570E) i havent confirm yet. 

is t possible to cancelled it?? 

[kernowlass]

@kurniawhs 

The way to claim against a seller is by opening a dispute as per my above post.