Fraud Payment or Scam on Paypal - No help from Paypal

[NhuHoang]

I got email from Paypal to notice I got a payment of 1,243.34AUD out of my account via Paypal. I'm based in Australia but the shipping address is to United States and the merchant is CONTEXTLOGIC AUSTRALIA PTY LTD , which I did not place any order or purchase anything online from them. I reckon it is fraudulent. 

I reported the problem to paypal and they are responsive with the answer is they can't do anything because it was automatic payment . Paypal is a payment gateway but they are hopeless on my case and it is not small amount. I had contacted the bank this morning for void the payment and further investigation since Paypal disclaim this fraud payment. 

please anyone is facing the same problem as mine?

[Bigfra49]

PayPal dont want to know anymore. I was always refunded by them for fraudulent transactions until 2 days ago, they said 2 payments from my account went unauthorised even though I knew nothing about them.

[Lyndall]

Yes this happened to me last night. I had an unauthorised payment to CONTEXTLOGIC AUSTRALIA PTY LTD for a sum of $1,276.06 AUD (purchase of an iPhone) and a delivery address in Houston Texas (I live in Australia). I have an open Resolution ticket with PayPal and they are investigating. 

Initially they responded with the same answer - that it was a pre-authorised payment and therefore not protected. This was incredibly alarming to me because I make all my online transactions via PayPal because it is supposedly secure and protected against fraud. 

So I contacted them and was put through to their Security team who have been initially helpful. I am awaiting the investigation.

They have put a hold on the payment to CONTEXTLOGIC while the investigation runs so I am hopeful of a positive outcome.

I will post an update when I get a response.

[NhuHoang]

Thanks Lyndall. Yeah I also got that amount on purchase of an iPhone as well and shipping to Nebraska US which I have no clue. 

May I check you contact Paypal via phone call or email, could you please share contact so I can contact them again to follow up my case. 

Appreciate that.

[Lyndall]

Hi NhuHoang,

After I got the email from the Resolution team denying my claim, I used the Message facility to contact PayPal. I told the responder that i wanted to complain about the outcome of my claim because this wasn't just a disputed transaction, but an unauthorised transaction which was a case of FRAUD. They transferred me through to their SECURITY team and I communicated with a man called Ethan. He was very helpful. I checked that they were withholding the funds from CONTEXTLOGIC because there was a pending dispute. They reopened the ticket and confirmed that they were withholding funds while the investigation took place. 

I hope we are both able to get this theft resolved successfully 

(Because there are at least 2 of us, hopefully, we will get a rightful outcome - particularly because we both reported it quickly before the funds were transferred from Paypal to the merchant.)

All the best, 

Lyndall

[NhuHoang]

Thanks Lyndall, Paypal is so irresponsible for my case, they closed my case without any further actions. and I tried to contact them again, they did get back to me but the answer is still the same. I'm very disappointed. I had contact NAB and report fraudulent , they finally filed my case and under investigations now, but at least they will get back to me with a positive outcome. I have asked around a lot of my network commented the similar issues and Paypal is worse. 

[Lyndall]

Oh - I'm sorry to hear that! Hopefully NAB will get some satisfaction. It's a very definite case of fraud and there are at least 3 related cases in this community and maybe more.

I've contacted my bank as well and they are now investigating further. They might have a bit more power of negotiation with PayPal.

All the best with your claim!!

(I'll let you know how i go, but the bank warned me it wouldn't be quick and could be up to 90 days....)

🙂

[NhuHoang]

they bank told me the same, but i got the message from their Fraud team sound quite positive. I'll let you know my updates too.

p.s again i received another disgusting email from paypal to denied my case today

[JamesT2021]

Hi

What is NAB ?

I have been scammed as well identical to the above but different company name and also paypal are not interested and keep closing the case and help would be amazing.

[NhuHoang]

thanks Lyndall. Agian Paypal washed me off and disclaim the fraud with the reason that was automatic payment which i had agreed in 2018. very disgusting , im very disappointed

i had contacted nab again and im feeling better with their positive responses. hope they can help. PAYPAL IS HOPELESS