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I have been trying to get a refund for a clothing item that didn't fit by using the PayPal Resolution Center, but the seller never responded. PayPal instructed me to return the item so they could issue me a refund. I mailed it back to the seller, Santav Solutions, LLC, located in Austin, Texas (its founder/CEO identifies himself on LinkedIn as Santiago <removed>--pictured below), but I got distracted and forgot to get a tracking #. Because of this, PayPal closed my case, marking it "resolved." Now, I don't have the shirt OR my money.
Now, I have found out that Mr. <removed> has been reported many times for fraudulent business activities.
Here's my question: WHY does PayPal continue to let Santav Solutions, LLC use its payment services when it reportedly defrauds customers and refuses to communicate with PayPal during resolution attempts?
The same exact thing happened to me and PayPal is not helping. I don't understand why they would continue to let this seller steal people's money.
I have the same problem also. I have been delivered the item 30 days after the order.
The size of the jacket i received seems to be linked to a chinesed standards.
I think the products come directly from China. However their website indicates a refund/return policy they never respond!!
I have bought on another seller a product that didnt fit me either. They frankly explain me that the return costs will be too high so offered me a discount...
So NEVER BUY clothes on instagram (my case) or whatsoever sellers on social networks ads.
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
You're lucky you got anything at all. I bought an item from them on 9/30 and i haven't even so much as gotten an email, no responses to emails i've sent, and they're completely ignoring their Facebook page and the other customers who are in the same boat with no communication, shipment notifications, or packages they've purchased.
Folks, this is a terrible vendor, stay far far far away from them.