PayPal Community

Thank you for letting me know. That's really good news. Paypal has now refunded my money as well and I'm very relieved. I hope the others who've had the same problem will get help as well.  For the other victims of this scam - it's very worthwhile to report the case as FRAUD to PayPal and to also let your bank know because they hold a bit more power than we do to get the case solved. The other important thing is to check what authorisations are active in your PayPal account. I had a few which shouldn't be there, so I deleted them.  Go to PayPal Security and increase the security on your account as well. Put in 2-step authentication. It's probably worthwhile as well to only link cards with very limited funds to your PayPal account so that any future possible damage is limited. If you have a dispute about a seller or a buyer, you should file a dispute through the Resolution Centre by logging in to your PayPal account. If you have a complaint about our services, or believe your PayPal account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity, you should contact us immediately. You can report complaints about our Services by: <removed> If you need to talk to someone, there is a phone number in the User Agreement section of the website. Below is the information there: Submitting a complaint or dispute   All the best with your cases. I hope the fact that several of us were affected is proof of fraudulent activity with this merchant. Let us know how you all go. 🙂 ... View more

Oh - I'm sorry to hear that! Hopefully NAB will get some satisfaction. It's a very definite case of fraud and there are at least 3 related cases in this community and maybe more. I've contacted my bank as well and they are now investigating further. They might have a bit more power of negotiation with PayPal. All the best with your claim!! (I'll let you know how i go, but the bank warned me it wouldn't be quick and could be up to 90 days....) 🙂 ... View more

Hi NhuHoang, After I got the email from the Resolution team denying my claim, I used the Message facility to contact PayPal. I told the responder that i wanted to complain about the outcome of my claim because this wasn't just a disputed transaction, but an unauthorised transaction which was a case of FRAUD. They transferred me through to their SECURITY team and I communicated with a man called Ethan. He was very helpful. I checked that they were withholding the funds from CONTEXTLOGIC because there was a pending dispute. They reopened the ticket and confirmed that they were withholding funds while the investigation took place.  I hope we are both able to get this theft resolved successfully  (Because there are at least 2 of us, hopefully, we will get a rightful outcome - particularly because we both reported it quickly before the funds were transferred from Paypal to the merchant.) All the best,  Lyndall ... View more

Yes this happened to me last night. I had an unauthorised payment to CONTEXTLOGIC AUSTRALIA PTY LTD for a sum of $1,276.06 AUD (purchase of an iPhone) and a delivery address in Houston Texas (I live in Australia). I have an open Resolution ticket with PayPal and they are investigating.  Initially they responded with the same answer - that it was a pre-authorised payment and therefore not protected. This was incredibly alarming to me because I make all my online transactions via PayPal because it is supposedly secure and protected against fraud.  So I contacted them and was put through to their Security team who have been initially helpful. I am awaiting the investigation. They have put a hold on the payment to CONTEXTLOGIC while the investigation runs so I am hopeful of a positive outcome. I will post an update when I get a response.   ... View more