Downgrading request from PayPal

[ArchX]

Hi,

I received the request from PayPal to prove my identity for my Business account. I have uploaded my driving license, and now the additional request is to provide proof of business registration.

I didn't register my business and work as a Sole Proprietor. I specifically asked about this when I upgraded my account to Business, and the answer was that I don't need the proof in this case. Now, after explaining this to the customer support, PayPal is requesting me to downgrade my account back to Personal (reference PP-009-030-053-737 RXI000).

Is it a new requirement, or some miscommunication? The downgrade is highly undesirable in my case.
What is required of me for keeping my Business account?

Update: I have found a similar case, where PayPal requested to switch the account to Individual or Sole Proprietor:

https://www.paypal-community.com/t5/Limits-and-verification/Account-limitations-not-lifting/m-p/3777... 

Thanks

[kernowlass]

@ArchX 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[ArchX]

I did contact them over the phone.
What I can't get is whether it's a new requirement, or maybe I am missing something. There are cases when other people in a similar situation don't need to provide the proof - is it just a matter of time or something is special in my case?
Thanks for the links.